Return Policy

30-Day Return Policy

We want our B2B clients to be completely satisfied with their purchases from 1Apex Supplies. If you are not satisfied with your purchase, you may return it within 30 days of the purchase date for a full refund or exchange, subject to the following conditions:

• The item must be in its original condition and packaging.
• A receipt or proof of purchase is required.
• Some items are non-refundable and non-exchangeable. Please check our list of non-returnable items below.

Non-Returnable Items

Certain items are non-returnable, including:

• Opened cleaning solutions and chemicals.
• Personalized or custom-made products.
• Items marked as final sale.

How to Return an Item

To return an item, please follow these steps:

1. Contact our customer service team at support@1apex-supplies.com to initiate the return process.
2. Package the item securely and include the receipt or proof of purchase.
3. Ship the item to the address provided by our customer service team.

Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of the item, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

International Returns

For our international clients, please note that return shipping costs and any customs fees are the responsibility of the customer. We recommend using a reputable courier service to ensure your return is processed smoothly.

Questions

If you have any questions concerning our return policy, please contact us at: